Our complete after-sales service system covers logistics tracking, product reception guidance, quality handling and long-term technical support for tinplate coils and sheets, eliminating customers’ post-delivery worries.
After shipment, we provide real-time tracking numbers and vessel schedules promptly. We send detailed unloading and storage guidelines: tinplate coils should be placed horizontally to prevent deformation, while tinplate sheets need dry, flat stacking with waterproof wrapping intact to stop oxidation. Our team reminds clients of proper unpacking methods to avoid scratching the tin coating.
If customers receive defective goods such as surface scratches, uneven tin coating, size deviations or rust spots, we respond within 24 hours. We ask for photos and test data for verification quickly. For confirmed factory-side quality issues, we offer feasible solutions including free replacement, partial compensation or adjusted follow-up order specifications.
We also deliver ongoing technical consultation. When clients encounter difficulties in stamping, welding or printing during can production, our engineers share operational tips for both coil uncoiling lines and sheet cutting processes. We collect regular feedback to optimize our tinplate thickness, hardness and surface treatment continuously.
This thoughtful after-sales mechanism builds stable trust and ensures stable processing performance of tinplate sheet and coil for all packaging manufacturers.
